Avianca

Your right to compensation under EU 261/2004

Regulation EU 261/2004 covers flights departing from the EU, flights arriving into the EU on a European carrier, and flights between European countries. If your flight was delayed, cancelled, or you faced denied boarding, you can be entitled to up to €600. Two factors decide the amount: the length of the delay and the flight distance. If the airline proves the delay or cancellation was caused by extraordinary circumstances, it doesn’t have to pay.

Avianca compensation for a delayed flight

If you flew with Avianca and your flight is delayed by more than three hours, you can be entitled to compensation. The catch: the delay has to be the airline’s fault, not an extraordinary circumstance like bad weather or a strike.

Avianca compensation for a cancelled flight

Avianca should tell you at least 14 days before departure. If they don’t — and they can’t rebook you on another flight — you can claim compensation. Last-minute cancellation also entitles you to care on the airline: food, drinks, and a hotel if needed.

How much compensation am I entitled to?

When you’re entitled and when you’re not

You’re entitled when the delay or cancellation is the airline’s fault. You’re not entitled when:

1. You were told about the cancellation more than 14 days before departure.
2. The delay was caused by extraordinary circumstances the airline couldn’t control.
3. You showed up late and missed your flight.

How to claim compensation from Avianca

Two options. First, deal with Avianca yourself — that means chasing paperwork and waiting weeks. Second, and much easier: check your claim with Refundio. We handle everything, and you pay nothing upfront.

What if the airline rejects the claim?

If Avianca turns you down, don’t give up. Fill in our form and we’ll take it from there. We deal with Avianca on your behalf and fight for the compensation you’re owed.