Your right to compensation under EU 261/2004
Regulation EU 261/2004 sets the rules for compensation and assistance when your flight is delayed, cancelled, you miss a connection, or you face denied boarding. If you fly from any EU airport — or with an EU-registered airline into the EU — you have rights under this rule. So if your Binter Canarias flight doesn’t go to plan, you can be entitled to compensation.
Binter Canarias compensation for a delayed flight
If your Binter Canarias flight is delayed by more than three hours and it’s the airline’s fault, you’re entitled to compensation. Keep calm and keep your documents — boarding passes and any written confirmation of the delay.
Binter Canarias compensation for a cancelled flight
The rule is simple: if they tell you less than 14 days before departure, you’re entitled to compensation. Contact the airline and ask for an explanation and payout.
How much compensation am I entitled to?
| Flight distance | Compensation per passenger |
|---|---|
| Up to 1,500 km | €250 |
| 1,500–3,500 km (e.g. Madrid – Tenerife) | €400 |
| Over 3,500 km | €600 |
These amounts are the maximum — the actual payout can be lower depending on the specifics of your flight.
When you’re entitled and when you’re not
You’re entitled when the delay, cancellation, or missed connection is not down to extraordinary circumstances. A routine technical fault counts: you’re entitled. Natural disasters or political unrest: you probably aren’t. And if they warned you about the cancellation more than 14 days before departure, the entitlement disappears.
How to claim compensation from Binter Canarias
You can try Binter Canarias directly, but expect a long and tangled process. The easier route: contact Refundio — fill in the form and we handle the rest. You only pay if we win.
What if the airline rejects the claim?
If the airline turns you down, don’t give up. Fill in our form and we’ll take it from there. Our team has plenty of experience negotiating compensation and knows how to land a fair result.