Canaryfly

Your right to compensation under EU 261/2004

Regulation EU 261/2004 is a shield for passengers. If your flight is delayed, cancelled, or you face denied boarding, you can be entitled to financial compensation. The rule covers all flights departing from the EU and flights into the EU on a European carrier. If your flight goes wrong, you can get up to €600.

Canaryfly compensation for a delayed flight

If your flight is delayed by more than three hours, you can be entitled to compensation. The delay must not be caused by extraordinary circumstances like bad weather or strikes outside the airline’s control.

Canaryfly compensation for a cancelled flight

If Canaryfly cancels your flight and doesn’t tell you at least 14 days in advance, you can be entitled to compensation. As with delays, the cancellation must not be caused by extraordinary circumstances.

How much compensation am I entitled to?

When you’re entitled and when you’re not

You’re entitled when the flight isn’t cancelled or delayed because of extraordinary circumstances. If you were denied boarding or missed a connection because of the airline’s mistake, you’re also entitled. You won’t be paid if:

• You didn’t make it to the gate on time.
• You didn’t have the right travel documents.
• The flight was cancelled because of an airport-staff strike or a natural disaster.

How to claim compensation from Canaryfly

You can try the Canaryfly website yourself, or hand it to our team at Refundio. Fill in our short online form and we handle the rest. No win, no fee — you pay nothing unless we win.

What if the airline rejects the claim?

If Canaryfly turns you down, don’t give up. Contact Refundio and we’ll help. We walk you through the whole process step by step, from filling in the form to legal representation if it comes to that.