Your right to compensation under EU 261/2004
Regulation EU 261/2004 is the cornerstone of passenger rights. If your flight departs from the EU or is operated by a European carrier and it’s delayed, cancelled, or you face denied boarding, you’re entitled to up to €600. The rule also gives you a right to refreshments, communication, and accommodation if you need it.
Etihad Airlines compensation for a delayed flight
If you flew with Etihad Airlines and your flight is delayed by more than three hours, you can be entitled to compensation. The delay is measured at arrival, not departure. Etihad is known for its service, but even so, airline-caused delays happen.
Etihad Airlines compensation for a cancelled flight
If your flight was cancelled less than 14 days before the planned departure, you’re entitled to compensation. The catch: not every cancelled flight qualifies — if it was down to extraordinary circumstances, there’s no claim.
If it was cancelled because of technical issues or scheduling problems, you’re entitled to compensation, rerouting, and care.
How much compensation am I entitled to?
| Flight distance | Compensation per passenger |
|---|---|
| Up to 1,500 km (e.g. London – Paris) | €250 |
| 1,500–3,500 km (e.g. London – Madrid) | €400 |
| Over 3,500 km (e.g. London – Sydney) | €600 |
When you’re not entitled
You’re not entitled when:
- The delay or cancellation was caused by extraordinary circumstances (bad weather, strike).
- The airline tells you about the cancellation at least 14 days before the planned departure.
- They offer rerouting with a similar travel plan.
How to claim compensation from Etihad Airlines
Two options. Try to sort it out yourself directly with Etihad Airlines, or check your claim with Refundio. Fill in the form and we handle the rest — from reviewing your case to dealing with the airline to keeping you updated as we go.
What if the airline rejects the claim?
If Etihad Airlines turns you down, don’t give up. Fill in our form and we’ll take it from there. Our team has plenty of experience negotiating compensation, and if needed, we fight for your rights.