Your right to compensation under EU 261/2004
Regulation EU 261/2004 is the safety net for passengers when air travel goes sideways. If your flight departs from the EU or runs on a European carrier and ends up delayed, cancelled, or you face denied boarding, you may be entitled to up to €600. The rules cover every flight taking off from an EU airport — so if you’re flying flydubai out of London, you’re protected.
flydubai compensation for a delayed flight
If you flew with flydubai and your flight was delayed by more than three hours, you may be entitled to compensation. The delay is measured at arrival, not at take-off — if the pilot makes up time and you land less than three hours late, there’s no entitlement. Land more than three hours late and the money is owed.
flydubai compensation for a cancelled flight
A cancellation is never fun. If they tell you less than 14 days before departure, compensation may be on the table. Check whether the airline offered a workable alternative flight. If they didn’t, the entitlement stands.
How much compensation am I entitled to?
| Flight distance | Compensation per passenger |
|---|---|
| Up to 1,500 km | €250 |
| 1,500–3,500 km | €400 |
| Over 3,500 km (e.g. London – Dubai) | €600 |
If the airline offers an alternative flight that gets you to your destination less than two hours late, compensation can be cut by 50 %.
When you’re entitled and when you’re not
You’re not entitled when:
- The flight was cancelled because of bad weather that threatened flight safety.
- The flight was cancelled because of an airport staff strike outside the airline’s control.
- You were told about the cancellation more than 14 days before departure.
How to claim compensation from flydubai
You have two options. Try it yourself through the flydubai website, or leave it to Refundio. Fill in our form and we handle everything — talking to the airline, gathering the paperwork, the lot.
What if flydubai rejects the claim?
If flydubai turns down your claim, don’t give up. Contact Refundio and we’ll take it from there. Our team has dealt with every excuse airlines use to dodge a payout. We stay with you at every step and push hard to get what you’re owed.