Your right to compensation under EU 261/2004
Regulation EU 261/2004 is a shield for passengers when things go wrong in the air. When a delayed flight, cancelled flight, or denied boarding wrecks your plans, the rules can hand you up to €600. The flight has to be connected to the EU — either departing from a European airport, arriving at one, or operated by a European carrier.
Norwegian Airlines compensation for a delayed flight
A Norwegian Airlines delay is a hassle, but EU 261/2004 gives you a way to get something back if the delay runs over three hours. Move quickly and keep the essentials handy — boarding passes and any confirmation of the delay.
Norwegian Airlines compensation for a cancelled flight
If Norwegian Airlines cancels your flight without enough notice, you can be entitled to compensation. Notice of less than 14 days before departure puts the entitlement on the table. Cancellations caused by technical problems or scheduling errors are on the airline — compensation applies.
How much compensation am I entitled to?
| Flight distance | Compensation per passenger |
|---|---|
| Up to 1,500 km (e.g. London – Berlin) | €250 |
| 1,500–3,500 km | €400 |
| Over 3,500 km (e.g. London – Bangkok) | €600 |
When you’re entitled and when you’re not
You’re not entitled to compensation when extraordinary circumstances are at play — extreme weather, strikes outside the airline’s control, political instability, public-health crises. The same goes if you were told about the cancellation more than 14 days before departure.
How to claim compensation from Norwegian Airlines
You can try to claim yourself by contacting Norwegian Airlines customer service. Or check your case with Refundio — fill in the form and we handle the rest. Built to be as smooth and effective as possible, with no upfront cost to you.
What if Norwegian Airlines rejects the claim?
If Norwegian Airlines turns you down, that’s not the end of the road. At Refundio we’re ready to step in. Send us the details of your flight and we’ll negotiate the compensation on your behalf. Travel should be a good thing — when it isn’t, we’re here to get you what you’re owed.