Your right to compensation under EU 261/2004
EU 261/2004 entitles you to financial compensation if your flight was delayed, cancelled, or you faced denied boarding because the plane was overbooked. The rules cover flights departing from the EU and flights into the EU operated by European carriers — so a Turkish Airlines flight from Prague or Vienna to Istanbul is in scope.
Turkish Airlines compensation for a delayed flight
If you flew with Turkish Airlines and your delayed flight landed at the final destination more than three hours late, you’re entitled to compensation — provided the delay wasn’t down to extraordinary circumstances. What counts is the arrival time, not the departure time.
Turkish Airlines compensation for a cancelled flight
If Turkish Airlines cancels your flight and tells you less than 14 days before departure, you’re entitled to compensation. Hold on to everything — boarding passes and the cancellation notice. And if the delay or cancellation made you miss a connecting flight, you’re still covered.
How much compensation am I entitled to?
| Flight distance | Compensation per passenger |
|---|---|
| Up to 1,500 km (e.g. Prague – Istanbul) | €250 |
| 1,500–3,500 km | €400 |
| Over 3,500 km (e.g. Prague – New York) | €600 |
If you were offered a rerouted flight with only a small delay, the compensation can be cut by 50 %.
When you’re not entitled to compensation
You’re not entitled when:
- The delay was caused by extreme weather.
- The flight was cancelled due to an airport-staff strike.
- The airline proves extraordinary circumstances beyond its control.
How to claim compensation from Turkish Airlines
You have two options. First, contact Turkish Airlines directly and ask for compensation — the process can drag on. Second, the easier route: check your claim with Refundio. Give us the flight details and we handle the rest — talking to Turkish Airlines, negotiating, and going to court if it comes to that.
What if Turkish Airlines rejects the claim?
If Turkish Airlines turns you down, contact Refundio. We know how to push back so your rights stick — and if it takes a courtroom, we escalate at our own cost, not yours.