Your right to compensation under EU 261/2004
EU 261/2004 is a protective shield for passengers — when something goes wrong with your flight, you’re not on your own. The rules entitle you to financial compensation of up to €600 if you face a delayed flight, a cancelled flight, or denied boarding. They cover flights from any EU country and flights into the EU on a European carrier.
Virgin Atlantic compensation for a delayed flight
If you flew with Virgin Atlantic and your flight was delayed by more than three hours, you may be entitled to compensation. The delay can’t be down to extraordinary circumstances — bad weather, strikes. If the delay was caused by a technical fault or messy flight scheduling, you’re entitled to compensation.
Virgin Atlantic compensation for a cancelled flight
If Virgin Atlantic cancels your flight and tells you less than 14 days before departure, you’re entitled to compensation. Same rule as the delay: the cause can’t be extraordinary circumstances outside the airline’s control.
How much compensation am I entitled to?
| Flight distance | Compensation per passenger |
|---|---|
| Up to 1,500 km (e.g. Prague – London) | €250 |
| 1,500–3,500 km | €400 |
| Over 3,500 km (e.g. Prague – New York) | €600 |
When you’re not entitled to compensation
You’re not entitled when:
- You were told about the cancellation more than 14 days before departure.
- The delay or cancellation was caused by extraordinary circumstances (extreme weather, airport system outage).
- You arrived at the airport late and missed the flight.
How to claim compensation from Virgin Atlantic
You have two options. First, contact Virgin Atlantic directly. Second — and much easier — check your claim with Refundio. Fill in our form and we handle the rest. We save you time and energy. If you hit a rejection or any complications, we stand up for you and fight for what you’re owed.
What if the airline rejects the claim?
If Virgin Atlantic rejects your claim, don’t give up. We’ve been through these fights at Refundio. Send us the flight details and we’ll go after the compensation for you. We often pull in money in cases where passengers couldn’t get anywhere on their own.