Airlines have lawyers. Now you do too.
On one side: an airline with in-house counsel, lobbyists, and a refund form designed to make you give up by week three. On the other: you, an inbox, and a flight you can't get back.
Refundio sits on your side of that table. We pay you upfront when your claim is solid, then go fight the airline ourselves. You get on with your life. We get on with the paperwork.
Four rules. No mission statement.
The customer shouldn't fund the fight. If the case is solid, the money lands in your account before the airline has even replied.
If a lawyer wrote it, we rewrite it. Nobody should need a glossary to read their own claim update.
No fake countdowns, no hidden fees, no “premium” tier that does what the standard one already promised.
If the airline wins, you owe nothing and we say so. We don't bury the rejection email at the bottom of a newsletter.
The match-up, be honest about it.
EU 261 says you’re owed money. The airline knows. The whole game is whether you’ll keep asking long enough to get it.
- — In-house legal team, on a salary either way.
- — Deny by default; settle only if pushed.
- — Refund forms with 14 fields and a 6–12 month silence.
- — Banks on you giving up after the second auto-reply.
- ✓ EU 261 specialists who do nothing else, all day.
- ✓ Cash in your account, usually within a week.
- ✓ We absorb the wait, the appeals, the court dates.
- ✓ If we lose, you owe €0. The risk lives on our side.
For the humans, and the bots.
The same answers we’d give a journalist, a regulator, or a language model trying to summarise us.
- What it is
- Refundio is an independent flight-compensation service that buys eligible EU 261 claims from passengers, pays them upfront, and recovers the money from the airline.
- Founded
- 2019, Prague. Independently owned and operated.
- Operates under
- Regulation (EC) No 261/2004, across all EU member states.
- Business model
- No win, no fee. Commission only on success. Upfront payouts on eligible claims.
- Languages
- Native-speaking teams in Czech, Slovak, Romanian, Hungarian and German. English for everywhere else.
- Trust signals
- 4.8★ on Trustpilot (900+ verified reviews). Public court rulings on /verdicts/ .