Privacy Policy.
We've written this for you, our clients and anyone we deal with, in plain English. It explains how Refundio works, what personal data we collect, why we collect it, who we share it with, and what your rights are.
EFFECTIVE: JUNE 20, 2024 · QUESTIONS? air@refundio.eu
The basics
You can rely on us to take the protection of your personal data seriously and to comply with applicable law. We protect your data to the extent permitted by commonly available technical means.
The processing of personal data is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council (“GDPR”) and Act No. 110/2019 on the processing of personal data, as amended.
What personal data we collect
GDPR describes personal data as information about an identified or identifiable natural person. Typical examples: name, surname, telephone number, email, home address, ID number, gender, nationality, type and number of an identity document.
We process the following categories: identification data (name, surname, date of birth, ID number), contact details (email, phone), and service data (what services you use and how).
The Refundio website is operated by Verdikto Group s.r.o., ŽiŽkova 13, 040 01 Košice, Slovak Republic, ID No.: 54 625 637.
Why we collect your data, and what entitles us
The processing of personal data is carried out for a specific purpose and there must be a legal basis for it. We process your personal data on the basis of the performance of a mutual contract, the performance of our legal obligations, and our legitimate interest.
Before using information for a purpose not listed in this Policy, we will always evaluate whether your consent or another reason for processing is required, based on a compatibility-of-purpose assessment under Article 6(4) of the GDPR.
Who we share your data with
All your personal data is processed by us only and is not transferred to other processors.
Personal data may be transferred to police authorities or other authorities to defend our own claims or where we are required to do so by law. All personal data is processed only within the European Union.
How long we keep your data
We process your personal data only for as long as necessary to fulfil the purposes for which it was collected — registration, defending legal claims, customising our services, fulfilling legal obligations, and so on.
Actual retention periods depend on legal requirements, contractual obligations, and whether you've given us consent.
Commercial communications
If you've received a business communication from us, you're our contractual partner. The communication contains an offer of our other services or similar products. Because you voluntarily chose to use our services, we may send commercial communications based on our legitimate interest. You can opt out at any time.
Your rights
You have the right to access your personal data, rectification, erasure ('right to be forgotten'), restriction of processing, objection to processing, data portability, and to lodge a complaint.
Right of access — you can ask us at any time to confirm whether your personal data is being processed. The first copy is free; we may charge a reasonable administrative fee of €10 for further provision.
For any query about our data protection officer, or to exercise any of your rights, contact us at air@refundio.eu. We respond within one month.
Changes to this Policy
The Policy may change over time. If a change occurs, we'll provide sufficient notice. We can also send you the original version of this Privacy Policy on request.