When am I owed money?
The short version of a 30-page regulation. We made it readable so you can self-qualify in under a minute.
If this is happening to you right now…
A quick checklist. Snap these in the next 10 minutes and the rest is up to us.
Original outbound + missed connecting flight. The single PNR is your strongest evidence.
Most airlines auto-email when you can't make a connection. Save it.
If you sprinted and the door was closed, that's relevant. Take a photo of the gate clock.
When did you actually get to your final destination, on whatever rebooked flight? That's the clock that counts.
When you won't get paid.
We'd rather tell you upfront than waste your time. The law has carve-outs, "extraordinary circumstances" the airline isn't liable for. These are the big ones.
Even if your case looks like it falls under one of these, send it our way. The line between "extraordinary" and "ordinary" is where most of our wins live, airlines lie about it all the time.