You flew HiSky and your flight was delayed out of nowhere, or cancelled altogether? If so, you may be entitled to compensation of up to €600 under EU Regulation 261/2004. This guide walks you through when you’re entitled, how much you can ask for, and what to do if HiSky refuses to pay. We’ll also show you a simple way to get the money out of HiSky.
Delayed or cancelled HiSky flight? Here’s what EU Regulation 261/2004 says
Air travel is part of modern life — it connects people across the world. But when flights are delayed or cancelled, the fallout lands on passengers. It’s not just the long waits at the airport; it’s the frustration of plans falling apart.
To protect passengers from exactly this, the European Union passed Regulation 261/2004. It lays down common rules on compensation and assistance when boarding is denied and when flights are cancelled or delayed.
How does EU 261/2004 apply to HiSky flights?
Under EU Regulation 261/2004 you’re entitled to compensation from HiSky in these cases:
- Delayed flight of 3 hours or more: if your flight is delayed by more than 3 hours and the delay wasn’t caused by extraordinary circumstances, you’re entitled to €250–€600 depending on the flight distance.
- Cancelled flight: if a flight is cancelled, you’re entitled to compensation when HiSky told you less than 14 days before the scheduled departure date. The amount is the same as for delays — it depends on the flight distance and on how late you reached your final destination.
- Denied boarding (overbooking): if HiSky staff refuse to let you board because the flight is overbooked, and you didn’t voluntarily give up your seat, you’re entitled to the same compensation as for a delay or cancellation.
Cancelled HiSky flight — when am I entitled to compensation?
If your flight is cancelled out of nowhere, you’re entitled to a refund of the ticket price, or HiSky has to offer you a replacement flight. You always have this right, whatever the reason for the cancellation. On top of that, you may also be entitled to financial compensation. For a cancelled HiSky flight, two basic conditions have to be met:
- The airline has to be at fault: the cancellation can’t be down to an extraordinary circumstance, such as bad weather.
- You have to be told about the cancellation less than 14 days before the scheduled flight.
For more on this, see our article on compensation for a cancelled flight here on Refundio.
Delayed HiSky flight — when am I entitled to compensation?
It’s similar for a delayed flight. The airline has to provide refreshments while you wait — either a refund for food and drink in proportion to the length of the wait, or a HiSky voucher. If the wait runs overnight, HiSky has to provide hotel accommodation and a free transfer to the airport.
On top of that assistance, passengers are entitled to financial compensation, just as with cancelled flights. To claim for a delayed HiSky flight, two conditions have to be met:
- Your HiSky flight has to be delayed by more than 3 hours: it doesn’t matter how late the plane takes off, only when it lands at its final destination.
- If the delay is down to something outside HiSky’s control, the entitlement doesn’t apply.
For more on the conditions for flight delay compensation, see our site. You can also read more about compensation for missed connecting flights.
How much am I entitled to when a flight goes wrong?
The amount depends on the flight distance and on the length of the delay. For flights up to 1,500 km, passengers are entitled to €250. For flights between 1,500 and 3,500 km, the compensation is €400. For flights over 3,500 km operating between an EU airport and a non-EU airport, passengers can claim up to €600.
For a delayed HiSky flight from Prague to Rome, you’d be entitled to €250 per person.
For flights over 3,500 km, though, if the delay is 3–4 hours, the airline can cut the compensation by 50 %, to €300. You only get the full €600 when the delay is over 4 hours.
Extraordinary circumstances — when there’s no entitlement
A flight delayed by more than 3 hours doesn’t always mean you’re owed money. When a flight is disrupted by so-called extraordinary circumstances outside the airline’s control, there’s no claim, and the airline doesn’t have to pay. This covers things like extreme weather, security risks, political instability or strikes that hit flight operations. In those cases, HiSky may not pay you any compensation.
What else are you entitled to when a HiSky flight is delayed or cancelled?
Financial compensation isn’t the only thing you’re entitled to when your flight doesn’t go to plan. While you wait for the delayed flight (or the replacement flight after a cancellation), HiSky has to provide refreshments — usually as a voucher for one of the airport restaurants or shops.
If the wait is overnight, you’re also entitled to accommodation. If the airline doesn’t book it, you can book your own and bill it back. Same goes for transport between the airport and the hotel.
How to claim compensation for a delayed or cancelled HiSky flight
You can handle the claim yourself, or you can leave it all to us. If you want to do it yourself, use the airline’s claim form.
Once you’ve submitted it, HiSky should get back to you within a few weeks. They’ll either accept or reject your claim. Most of the time it’s a rejection citing so-called extraordinary circumstances. And usually the airline simply stops replying to follow-up emails and requests.
So you can easily spend several weeks chasing HiSky with nothing to show for it.
If you don’t want to spend your free time writing emails and calling HiSky customer service with no guaranteed result, hand the case to us.
At Refundio, we specialise in HiSky claims. We talk to the airline every day and know how to get clients paid as fast as possible. And if the airline still refuses, we take the case to court — at our own risk and cost. Our success rate on those disputes is over 98 %. Check your claim with Refundio — it’s free, and you pay nothing unless we win.