Loganair

Loganair: same rights, different currency — this one’s in pounds

“Scotland’s Airline” is the UK’s largest regional carrier, flying small turboprops and regional jets from Glasgow, Aberdeen, Edinburgh and Inverness across a network built on lifeline routes to the Scottish islands — Orkney, Shetland, the Hebrides. It even operates the world’s shortest scheduled flight, Westray to Papa Westray, airborne for around 90 seconds.

Here’s what makes a Loganair claim different from almost every other airline in this guide: it’s not EU 261. Because Loganair is a UK airline flying overwhelmingly from UK airports, the rule that applies is UK261 — the post-Brexit British copy of the EU regulation, enforced by the UK Civil Aviation Authority and paid in pounds, not euros. The mechanics are identical — the 3-hour arrival rule, the 14-day cancellation rule, the duty of care — but the amounts are sterling, and almost every Loganair route is short enough to sit in the lowest band: £220. Only a flight departing an EU airport, like the return from Bergen or Dublin, flips to EU 261 in euros.

The real battleground: was it really the weather?

In the Highlands and Islands, weather is a genuine and constant operational factor — Atlantic gales, North Sea fog, winter storms that close island strips. So “extraordinary circumstances” is the excuse you’re most likely to hear, and sometimes it’s true. But airlines lean on it far too readily, and the burden is on Loganair to prove the weather actually stopped your flight. A technical fault or a crew problem doesn’t qualify, even up here. Pick what you were told:

What your Loganair claim is worth

UK261 sets the amount by great-circle distance — the same bands as EU 261, but in pounds:

In practice, every Loganair route is under 1,500 km, so the figure is £220. (A Loganair flight departing an EU/EEA airport — Bergen, Dublin — is EU 261 instead, paying €250 on the same short distances.) The 50% reduction for a prompt reroute applies only to the long-haul band, so it never touches Loganair’s short sectors.

Delays, cancellations and the duty of care

• Delays. Reach your destination 3+ hours late for a reason within Loganair’s control and you’re owed £220. Measured at arrival.
• Cancellations. A refund or rerouting, care, and — unless you got 14+ days’ notice or it was genuinely extraordinary — the £220 on top.
• Denied boarding. Bumped from an oversold flight? Compensation immediately, plus rerouting or a refund.
• Care, even in a storm. Meals, calls, and a hotel plus transfers if you’re stranded overnight — owed regardless of the cause, weather included.

Real example. A Glasgow → Stornoway flight is cancelled the evening before because of a crew shortage, rebooked next day. UK departure, within Loganair’s control, short notice → £220 per passenger, plus a hotel and meals. Check a cancelled flight →

Real example. An Aberdeen → Sumburgh flight lands 3.5 hours late after a technical fault. Under 1,500 km, UK261 → £220 per passenger. A bird strike on the same flight would mean no £220, but still care during the inspection delay. Check a delayed flight →

How to claim from Loganair yourself

1. Gather your evidence — booking reference, boarding passes, flight number and date, Loganair’s stated reason, and any receipts for meals or a hotel.
2. Confirm it qualifies — you arrived 3+ hours late (or it was cancelled with under 14 days’ notice, or you were denied boarding) and the cause wasn’t a genuine extraordinary circumstance.
3. Work out the amount — for a UK departure that’s £220 (almost always); for an EU/EEA departure it’s €250.
4. Submit Loganair’s compensation form. File at Loganair’s compensation form, stating clearly that you’re claiming under UK261, with the flight details and the arrival delay. Loganair asks for up to 28 days to respond.
5. Escalate if refused. For a UK departure, escalate to the UK CAA’s PACT (Passenger Advice and Complaints Team) — not an EU body. For an EU/EEA departure, that country’s enforcement body — or hand the claim to a specialist.

Real Loganair scenarios

• Crew-shortage cancellation. Glasgow → Stornoway cancelled the night before → £220 each, plus hotel and meals.
• Technical delay. Aberdeen → Sumburgh 3.5 hours late after a fault → £220 per passenger.
• Genuine storm. A Hebridean route cancelled by a winter gale → no £220, but a full refund or rerouting and care.
• The regime flip. Bergen → Aberdeen delayed 4 hours → €250 under EU 261, in euros, via the Norwegian body.

See real won cases and verdicts →.

Loganair at a glance

Founded in 1962 and led by CEO Luke Farajallah since 2024, Loganair is the UK’s largest regional airline, flying Embraer 145 jets, ATR turboprops and the eight-seat Islander on lifeline routes the islands depend on. Its older Saab 340s were retired in the 2024 fleet renewal. The flying is short, the aircraft are small, and the rights are real — just remember they’re priced in pounds under UK261, not euros.

Why hand your Loganair claim to Refundio

A Loganair claim is in pounds, goes to the UK CAA rather than an EU body, and often runs into a weather excuse that may or may not hold. Refundio knows the UK261 regime, tests whether the weather defence is genuine, buys your claim and pays you upfront, then takes Loganair on itself and escalates to PACT if needed. No win, no fee.

Check your Loganair claim in 2 minutes →

Frequently asked questions

Is a Loganair claim in pounds or euros?

Almost always pounds. Loganair flies mostly from UK airports, so UK261 applies — enforced by the UK CAA, paid in sterling, £220 on its short routes. Only a flight departing an EU/EEA airport (Bergen, Dublin) is EU 261, paid in euros (€250).

How much is a Loganair flight delay worth?

£220 per passenger on virtually every route. UK261 pays £220 / £350 / £520 by distance, but essentially all Loganair routes are short hops under 1,500 km, so £220 is the figure.

My Loganair flight was cancelled because of weather. Do I still get paid?

Probably not the £220, but you still get care and a refund or rerouting. Genuine flight-stopping weather is extraordinary — but Loganair must prove it actually stopped your flight, and a technical or crew problem doesn’t qualify.

Do the tiny island and lifeline flights count?

Yes — the ATRs, the eight-seat Islanders, even the world’s shortest flight are all scheduled services covered by UK261. Lifeline routes carry the full set of rights.

How do I claim compensation from Loganair?

Use Loganair’s online compensation form, stating you’re claiming under UK261 with your flight details and the arrival delay. It asks for up to 28 days. If refused, escalate to the UK CAA’s PACT — or hand it to Refundio.

Which regulator handles Loganair complaints?

The UK Civil Aviation Authority (PACT) for UK departures — not an EU body. Only an EU/EEA-departing Loganair flight goes to that country’s enforcement body.