You flew TAROM and your flight didn’t go to plan? Here’s a guide to handling exactly that. Find out what you’re entitled to when your flight is delayed or cancelled, how to claim, and how much you can ask for.
Delayed or cancelled TAROM flight? Let’s look at what EU law owes you
TAROM runs dozens of flights a day. In the first half of 2024 alone, the airline operated over 15,000 flights and carried more than 2 million passengers. Things don’t always go to plan, though. That’s exactly what EU Regulation 261/2004 is for — it protects passengers in cases of delays, cancellations and other disruption.
The EU Regulation governs passenger rights, especially when flights are delayed, cancelled, missed, or when boarding is refused (denied boarding).
TAROM delay compensation — when am I entitled to it?
You’re entitled to compensation for a delayed TAROM flight when the flight arrives more than 3 hours later than scheduled. In that case you can claim up to €600 per person.
What matters is the actual landing time at the final destination compared with the scheduled arrival. The departure delay doesn’t matter.
For the entitlement to apply, two more things have to be true:
- Your flight either took off from an EU airport or landed at an EU airport (provided it’s operated by an EU-based carrier); and
- The disruption wasn’t down to so-called “extraordinary circumstances”.
The most common “extraordinary circumstance” is bad weather. But every case has to be assessed on its own merits — airlines love to blame extraordinary circumstances, and their version isn’t always the truth.
Delayed TAROM flight — how much am I entitled to?
If your flight arrives more than 3 hours late, you’re entitled to financial compensation of up to €600 per person. The amount depends on the flight distance:
- A flight of up to 1,500 km = €250 per person,
- A flight between 1,500 km and 3,500 km = €400 per person, and
- A flight over 3,500 km = €600 per person.
The amount of compensation is set by the flight distance.
Watch out for two exceptions:
For flights within the EU the maximum is €400, even when the flight is longer than 3,500 km.
A flight over 3,500 km has to be delayed by more than 4 hours to qualify for €600. If the delay is only 3–4 hours, the amount is halved to €300.
TAROM cancellation compensation — when am I entitled to it?
If your TAROM flight is cancelled less than 14 days before the departure date, you’re covered by the EU Regulation. In that case you’re entitled to a replacement flight or a refund of the ticket price. Plus financial compensation of up to €600 per person.
Important: You’re always entitled to a replacement flight (or a refund) — even when the cancellation was caused by an extraordinary circumstance such as bad weather.
You’re only entitled to financial compensation when the cancellation wasn’t due to an extraordinary circumstance.
Cancelled TAROM flight — how much am I entitled to?
The amount depends on the flight distance and on how late the replacement flight got you in compared with the original, cancelled flight. The table below gives you a clearer picture.
| Replacement flight delay | ||||
|---|---|---|---|---|
| Distance | Less than 2 h | 2–3 h | 3–4 h | Over 4 h or no flight at all |
| All flights under 1,500 km | €125 | €250 | €250 | €250 |
| EU flights over 1,500 km | €200 | €200 | €400 | €400 |
| Other flights between 1,500–3,500 km | €200 | €200 | €400 | €400 |
| Other flights over 3,500 km | €300 | €300 | €300 | €600 |
Important: If the conditions are met, you’re entitled not only to a replacement flight but to financial compensation on top. Accepting a replacement flight (or a refund of the ticket price) does not waive your right to compensation.
What else are you entitled to when a TAROM flight is delayed or cancelled?
Financial compensation isn’t the only thing you’re entitled to when your flight doesn’t go to plan. While you wait for the delayed flight (or the replacement flight after a cancellation), TAROM has to provide refreshments — usually as a voucher for one of the airport restaurants or shops.
If the wait is overnight, you’re also entitled to accommodation. If the airline doesn’t book it, you can book your own and bill it back. Same goes for transport between the airport and the hotel.
How to claim compensation for a delayed or cancelled TAROM flight
You can handle the claim yourself, or you can leave it all to us. If you want to do it yourself, use the airline’s claim form.
Once you’ve submitted it, TAROM should get back to you within a few weeks. They’ll either accept or reject your claim. Most of the time it’s a rejection citing so-called extraordinary circumstances. And usually the airline simply stops replying to follow-up emails and requests.
So you can easily spend several weeks chasing TAROM with nothing to show for it.
If you don’t want to spend your free time writing emails and calling TAROM customer service with no guaranteed result, hand the case to us.
At Refundio, we specialise in TAROM claims. We talk to the airline every day and know how to get clients paid as fast as possible. And if the airline still refuses, we take the case to court — at our own risk and cost. Our success rate on those disputes is over 98 %. Check your claim with Refundio — it’s free, and you pay nothing unless we win.