Transavia

Transavia: the budget arm of Air France-KLM

Transavia is the low-cost, leisure airline of the Air France-KLM group — the same family as KLM and Air France, sharing the Flying Blue programme. It actually runs as two airlines: Transavia in the Netherlands (from Amsterdam, Rotterdam and Eindhoven) and Transavia France (from Paris-Orly), flying holidaymakers to the Mediterranean, the Canaries, Greece and North Africa. As an EU (Dutch and French) carrier, it’s covered by EU 261/2004 both leaving and entering the EU.

Because it’s short and medium-haul, the typical Transavia claim is €250 or €400 — never €600. But those are common, claimable amounts, and the bigger skill is knowing exactly what you’re owed at each stage of a delay: meals at two hours, a cash payout at three, a refund at five, a hotel overnight. Start with the clock.

What you’re owed at each hour

What your Transavia claim is worth

The amount is fixed by the great-circle distance of your route:

For Transavia, that means €250 for the short hops and €400 for the longer Mediterranean and North-Africa runs. It has no €600 routes — its whole network is under 3,500 km — and its Canary Islands flights are capped at €400 anyway (the Canaries are part of the EU). Try a few:

Two things worth knowing: Amsterdam → Barcelona (~1,241 km) is €250, but Rotterdam → Alicante (~1,569 km) tips into €400 — it crosses the 1,500 km line, which catches people out. And the North-Africa routes (Marrakesh, Tunis) are non-EU but under 3,500 km, so they’re €400, not €600.

Delays and cancellations

• Delays. Reach your destination 3+ hours late for a reason within Transavia’s control, and you’re owed €250–400. Measured at arrival.
• Cancellations. A refund or rerouting, care, and — unless 14+ days’ notice or extraordinary circumstances — the per-passenger compensation on top.
• Two airlines, two routes. A Dutch-departure claim goes through Transavia (Netherlands) and the Dutch regulator; a Paris-Orly claim through Transavia France and the French one. Same rights, different desk.

Real example. An Amsterdam → Málaga flight (about 1,883 km) arrives 3 hours 45 minutes late after a technical fault. Within Transavia’s control, 1,500–3,500 km → €400 per passenger, plus the meals you were owed. Check a delayed flight →

Real example. A Paris-Orly → Marrakesh flight is cancelled five days before departure with no acceptable alternative. Under-14-days’ notice, under 3,500 km → €400 per passenger, plus a refund or rerouting. Check a cancelled flight →

How to claim from Transavia yourself

1. Gather your evidence — booking reference, flight number and date, Transavia’s stated reason, and receipts for any meals, transport or a hotel.
2. Confirm it qualifies — arrived 3+ hours late (or cancelled with under 14 days’ notice, or denied boarding); the cause wasn’t extraordinary; you’re within the time limit.
3. Work out the amount from the distance band — €250 or €400.
4. Submit Transavia’s claim form. Use Transavia’s online claim form, citing EU 261/2004, the flight and the arrival delay. (Paris-Orly passengers use the French-site version.)
5. Escalate if refused. For Dutch departures, the enforcement body is the ILT; for French departures, the DGAC — or hand the claim to a specialist.

Real Transavia scenarios

• Technical delay, medium-haul. Amsterdam → Málaga 3h45 late after a technical fault → €400 each, plus care.
• The 1,500 km trap. Rotterdam → Alicante 4 hours late → €400 (it’s just over 1,500 km, not €250).
• North-Africa cancellation. Paris-Orly → Marrakesh cancelled under 14 days out → €400 each (non-EU but under 3,500 km), plus refund or rerouting.
• Weather/ATC — the honest no. Amsterdam → Barcelona cancelled by an ATC strike → no compensation, but care and a refund or rerouting.

See real won cases and verdicts →.

Transavia at a glance

Founded in the mid-1960s and now the low-cost arm of the Air France-KLM group, Transavia flies a Boeing 737 and Airbus A320neo-family fleet from bases in the Netherlands and France to the Mediterranean, the Canaries, Greece and North Africa. Its Dutch arm alone carried around 26 million passengers in 2025. As an EU carrier flying short and medium-haul, its claims are smaller — €250 or €400 — but very common, and the two-airline structure is the main thing to get right when you claim.

Why use Refundio for a Transavia claim

A €250–€400 claim isn’t worth weeks of back-and-forth for most people — and the two-airline, two-regulator structure adds a wrinkle. Refundio buys your claim and pays you upfront, usually within days, routes it to the right Transavia entity, and takes it on itself. No win, no fee.

Check your Transavia claim in 2 minutes →

Frequently asked questions

How much compensation will I get for a delayed Transavia flight?

Usually €250 or €400. Transavia is short and medium-haul, so its routes are under 3,500 km. Short hops like Amsterdam–Barcelona are €250; the longer runs to southern Spain, Portugal, Greece and North Africa are €400. It never reaches €600, and its Canary Islands flights are capped at €400.

Is Transavia covered by EU 261 if it flies to Morocco or Tunisia?

Yes. Transavia is an EU airline, so EU 261 covers every flight departing the EU and flights arriving into it from anywhere — Marrakesh–Amsterdam or Tunis–Paris included. Those North-Africa routes are under 3,500 km, so €400.

I flew Transavia from France, not the Netherlands — does that change anything?

Only who handles it. Transavia runs two airlines — Transavia (Netherlands) and Transavia France — with separate claim channels and regulators (Dutch ILT vs French DGAC). Your rights and amounts are identical; use the route for your departure country.

What am I entitled to while I’m stuck waiting?

Care, by the hour, regardless of cause: meals and two calls/emails from two hours, a hotel and transfers if overnight, and a full refund at five hours. Compensation is separate and needs a 3+ hour arrival delay that was Transavia’s fault.

How do I claim compensation from Transavia?

Use Transavia’s online claim form, citing EU 261/2004, your flight and the arrival delay. If refused, escalate to the Dutch ILT or French DGAC — or hand it to Refundio.

How long do I have to claim from Transavia?

Generally a couple of years across the Netherlands and France, longer in some EU states. Older flights are often still claimable.